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Shipping & Returns

Purchasing

  • Stock Availability: Items in your shopping cart are not guaranteed to be in stock until the purchase is completed. If an item sells out, you will be notified via email about the unavailable item.
  • Order Processing: During the checkout process, you will be shown the available shipping methods and their associated costs.

Shipping

  • Processing Time: Once we receive your order, please allow 24 to 48 hours for processing (excluding Saturdays, Sundays, and National Holidays). This processing time is separate from the shipping time.
  • Tracking Information: After processing is completed, you will receive a tracking number immediately. Delivery typically takes 3-7 business days, depending on the carrier.

Returns

  • Return Eligibility: We accept returns for items that are in new, unworn, and resalable condition within 14 days from the delivery date of your order. To initiate a return, click here.
  • Return Label: You will immediately receive a return label by email. The item must be shipped back within 14 days from the delivery date of your order.
  • Return Options: Once you initiate the return process, you will have three options:
    • Refund: Issued to the same payment method used for the purchase.
    • Store Credit: Store credit, which expires every 60 days.
    • Exchange: Exchange for another item of your choice.
  • Defective or Incorrect Items: In the rare event that you receive a wrong or defective item, we apologize for the inconvenience. We will provide you with a prepaid return shipping label, and you can choose between a refund, store credit, or exchange. If you choose to exchange items:
    • Lower Priced Item: If the new item is of lower value, we will refund the difference.
    • Higher-Priced Item: If the new item is of higher value, we will send you an invoice to cover the price difference.

Refunds

  • Processing Time: Once a refund is approved, it takes 7-10 business days for the amount to be credited back to the original payment method, depending on the bank.
  • Shipping Costs: Please note that we do not refund shipping costs unless we made a mistake with your order.

Special Offers Policy

  • Special Offer Restrictions: For special offers such as "Buy 1, Get 2 Free," items purchased as part of the offer are not eligible for exchange or refund unless there is an error on our part (e.g., wrong or defective items sent).
  • No Exchanges or Refunds: Items obtained through special promotions cannot be exchanged for other items or refunded.

Fraud Policy

  • Order Cancellation: We reserve the right to cancel any order that appears fraudulent based on our system's detection.
  • Verification: If you believe your order was mistakenly flagged as fraudulent, please contact our customer service to verify your information and resolve the issue.

Pre-Order Policy

  • Processing Time: If you are purchasing a pre-order item, please allow 7-14 days for your order to be processed and shipped.
  • Delivery Time: Once shipped, delivery times will vary based on the selected shipping method and carrier.

Store Credit Policy

  • Validity: Store credit is valid for 60 days from the date of issue.
  • Expiration: After 60 days, the store credit will expire and cannot be renewed or reissued.
  • Usage: Store credit can be used for any purchase on our website within the validity period.

 

Customer Service Contact

Please send us an email at support@wrldinvsn.com